Today was simply an awesome day!
During today’s training class we spent the entire time practicing superior customer service skills. I mean..I THOUGHT I was the shit…but with THIS information, I can now step my game up. I’m so glad she allowed us to take the training manual home. I can keep it and refresh myself from time to time.
It was sooo detailed… like…How do you react if someone calls to try to cancel their order? Act shocked… Now demonstrate it. We all had to make up a line that demonstrates shock. LOL “Act as though we NEVER get cancellations and the idea of them cancelling is foreign to you,” my trainer said.
We also had to do a presentation…like an infomercial, demonstrating the difference between the FEATURES of our product and the BENEFITS of our product. I ROCKED THAT SHIT! LOL My trainer was like, “Tee…you have a GREAT presence and voice!”
Duh! LOL My training class echoed her sentiments, “You were born for this…”
I see how my job as a server prepared me for this. I’ve spent so many months practicing making people feel good. As we went through each service driven quality we performed our responses and every time my trainer smiled at me, “Tee, they’re going to love you.”That felt so good..to be recognized and applauded and PREPARED ahead of time. And…the people who work there LIKE working there. No one talks shit about it at all. No “that bitch ain’t shit” talk about the managers and no “Watch out for THAT one…”
I hope it lasts..
THEN….I got to go pick up my sons at their football practice and take them to dinner before jetting over to my sister’s house where my Mama was waiting to welcome my niece home. We all cheered when my sister and her boyfriend got there! We took so many pictures and laughed and made fun of the baby looking all mean in her baby seat.
My sister is sooo happy! Here she goes…her journey into motherhood. Now all of my Mama’s kids have children… She was there looking so happy!
THEN…I got to take my boys home to MY HOUSE. Man…it felt so good. This summer they didn’t get a chance to spend the night with me much since I was living in places I wasn’t comfortable in. When they got here they smiled…thank goodness. My sons are so picky! When they first saw my new (to me) car they wrinkled their nose at it.
When I told my friend the story she said, “Now you know they get those high standards from you…” SMH TRUE!!!
They’re asleep now and I feel soo happy! In a little while I’ll go cuddle with them again… They sure do love me and it feels so good. Now THIS is the love I’ve been missing…
I’m gonna make it through this semester I know it! Everything is alright…
Yep…